The banking sector is “investing heavily” in digital platforms, according to the body which represents the country’s lenders as many face a backlash over the latest payday glitch chaos to hit customers.
Millions were exposed on Friday to varying challenges from slow app or online banking performance to being blocked out of their accounts altogether.
Users said the brands that had encountered issues – which did not appear to be related – included Lloyds, Halifax, Nationwide, TSB, Bank of Scotland and First Direct.
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It marked the second month in a row for payday problems and no reasons have been given for the disruption.
The industry has been historically reluctant to talk about common challenges in digital banking provision but its mouthpiece, UK Finance, told Sky News there was help available and protections in place during times of disruption while acknowledging customer frustrations.
The body spoke up as MPs and regulators take a greater interest in the resilience issue due to mounting concerns over the number of glitches.
